Service Policies

Chocolates Cherries and Blondes Service Policies

We strive to provide 5 star service to our clients. If you should have any challenges with a service that was performed at Chocolates Cherries and Blondes we ask that you contact us to reserve a complimentary consultation with one of our hair experts so we can assess what challenges need to be addressed. Please review our service promise below to address any initial questions you may have:

I. We reserve the right to request a full payment for any services in advance from any guest.
II. There are no refunds for any services performed.
III. We stand behind our hair services, we will correct any challenges we have created with your color service within 7 days of the service *+
IV. We can only guarantee our color services if the prescribed products are purchased through Chocolates Cherries and Blondes. Your services are an investment in you; please protect your investment to the best of your ability.

*Service Waivers: If you signed a service waiver prior to your original service, you waived your right to any additional services.
Color Corrections: All services that have been completed are subject to a determination of correction. The uses of Redken and or Pureology products are required to be used for at home care to guarantee services. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.
Cancellation Policy: Appointments not cancelled 24 hours prior to the scheduled service(s) may be subject to having to pay a deposit for their future appointment.